An example of great communication was during an SAP upgrade as well as divisional realignment within my company.Not only were we switching divisions and having our reporting structure changed but we also were upgrading from SAP 4.7 to 6.0. Changing organizational structure as well as learning the new way of business was difficult enough, never mind learning new user roles within the new SAP platform.
In an effort to facilitate a successful "cut-over" we had user testing platforms as well as daily conf calls. Eventually as deadlines got closer we increased the frequency of communication to the extend that there was a live open line with the help desk for 24 hours.
At first glance one may think that the communication was excessive however as we approached each time line goal we realized how important open communication was. Looking back many still comment on how often we were on the phone with the "help desk" but everyone agrees that it was critical to the success and timeliness of the implementation.
Some bad examples of communication I experience are when and previous peer would hold meetings regarding a project of some sort. Everyone would attend and pay attention however the deliverables weren't clearly assigned and delegated so many times the projects would fall behind and miss critical deadlines. When doing root cause analysis of where the project failed it always pointed to the fact that the communication wasn't clear and concise. While organized it wasn't effective because it wasn't clear.
